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JOB DESCRIPTION
What does the EAP Committee do?
The Employee Assistance Program (EAP) provides three (3) distinct but
interrelated human services: EAP Services (EAPS); Professional Standards
(PS); and Critical Incident Response (CIR).
EAPS:
Offers emotional support and assistance to Flight Attendants, their
partners, and families, whether the issues are of a professional or
personal nature. Peer counselors provide assessment support and referral
services for a wide range of issues such as domestic abuse, depression,
and work-related stress.
PS:
Provides conflict resolution, coaching and strategies to those in need.
Flight attendants are encouraged to contact the EAP Committee to resolve
conflicts with flying partners rather than requesting action from
management.
CIR:
Renders emergency response in the aftermath of a critical incident or
workplace trauma (ranging from turbulence to catastrophic accidents, as
well as physical assaults, threats/violence, etc.)
Qualifications of committee members include:
1) Willingness to adhere to AFA EAP policies and procedures;
2) Ability to maintain strict confidentiality;
3) Agreement to submit necessary EAP documentation on a timely basis;
4) Commitment to and flexibility to respond to routine and emergent EAP
situations;
5) Being in "good standing" with management /in flight (i.e., no
dependability issues, passenger complaint letters, FAR infractions,
problems with crew scheduling, etc.)
6) Willingness to actively participate in all EAP activities for at
least one (1) year.
Purpose and General Function:
To assist members who are experiencing emotional/psychological,
relationship, addiction, financial, legal and/or work-related problems
that affect their health and well-being both on and off the job.
Specific Duties and Responsibilities:
1) Operationalize a home-based answering system minimally including a
machine with a dedicated EAP extension.
2) Promote the services of EAP.
3) Assist "troubled" flight attendants when such problems affect their
personal and professional lives, including referral to appropriate
treatment resource or self-help groups. Assist flight attendants in
gaining necessary leaves of absence. Follow up with flight attendants as
necessary.
4) Help flight attendants understand and adhere to company
policy/procedure upon their return to work.
You can call the International EAP office at (800) 424-2406 or e-mail at
eapassist@afanet.org
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